Refund and Returns Policy

Effective Date: 06/09/26

At Two Coqs Wines, we take great care in producing and packaging our wines.

If your order arrives damaged, incorrect or faulty, please contact us within 7 days of receiving it. Where appropriate, we will offer a replacement, a refund, or another remedy as required under the Australian Consumer Law.

The 7-day period above is to help us assess your claim quickly; it does not limit any rights you have under the Australian Consumer Law, which may apply for a reasonable period depending on the nature of the fault. We may ask you to provide photographs of any damaged products before processing your claim.

We cannot provide refunds for change-of-mind purchases. Shipping charges are generally non-refundable unless the product was faulty or supplied in error.

For assistance, contact us at thomas@twocoqswines.com or through our Contact page.