Privacy Policy

Effective Date: 06/09/26

Two Coqs Wines respects your privacy and is committed to protecting your personal information. Where the Privacy Act 1988 (Cth) applies to us, we handle personal information in accordance with that Act and the Australian Privacy Principles (APPs).

Information We Collect

We may collect your name, email address, postal address, phone number, payment information (processed securely through our payment provider) and information relating to your orders.

How We Use Your Information

We use your information to process orders, communicate with you, provide customer support, send marketing emails (only where you have opted in), and improve our Website and services.

Direct Marketing and Unsubscribing

We only send marketing emails where you have consented to receive them. Every marketing message identifies us as the sender and includes a functional unsubscribe link. You can opt out of marketing at any time by using that link or by contacting us, and we will action your request promptly.

Cookies

Our Website may use cookies to improve your browsing experience and analyse Website traffic. You can disable cookies through your browser settings, though some features may not work as intended.

Third Parties

We do not sell your personal information. We may share your information with trusted service providers such as payment processors, shipping providers and website hosting services. These providers only receive the information necessary to perform their services.

Overseas Disclosure

Some of our service providers may store or process personal information outside Australia (for example, in the United States). Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy or as required by law (for example, tax and business records), after which it is securely deleted or de-identified.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Access, Correction and Complaints

You may request access to, or correction of, your personal information by contacting us at thomas@twocoqswines.com. If you have a privacy complaint, please contact us first and we will respond within a reasonable time. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes

This Privacy Policy may be updated from time to time. The current version will always be published on this Website.